Reviews

Excellent service! Was my first time at Motorized Solutions & I’ll be back. The team is very kind, fair & knowledgable. I came in to get the skid plate looked at & I appreciate the full vehicle check from my tires to wipers.

Short Version: Bad diagnosis and charged me $1800 for something that didn't fix my issue. Scummy resolution. Avoid this shop. Brought my car in for some clunks and groans from the front end. Agreed to pay about $200 for diagnosis and they get back to me and say the upper control arms are worn and need replacement, will cost $1800. Ouch but I agree to let them proceed. They work on it a couple days and I go to pick it up and I can't even get out of the parking spot without noticing the exact same noise I brought it in for. I round the block to be sure and take it right back to let them know they didn't fix the issue. They take the car back, re-diagnose, and let me know the actual issue is my strut, engine mounts, torn CV axle boot, and transmission mounts. I tell them I am displeased because I paid for diagnosis and they didn't diagnose 80% of the issues before I agreed to pay them $1800 for what they told me would fix the problem. They say they want to make it right by giving me the pleasure of only paying $1200 MORE to fix the issues they identified on the second diagnosis (except the strut because that is under warranty elsewhere). I tell them that's not gonna work either. They then say they can replace the motor mounts on them to "make it right". They take the car for another few days and then let me know they usually replace the motor mounts in pairs, but they only did one because that would be enough to fix one of the noises for now, but recommended I replace the other one soon. I ask why they didn't do both, and they state they only wanted to get rid of the noise. Basically they did the absolute bare minimum they could to "make it right" enough to get me to go away. They won't have to worry about seeing me again - never going back. Don't go here, they don't know how to find issues and they will jam you up if you try to get it resolved. +1 star for halfway fixing the motor mount issue. Would have been 5 stars if they'd just refunded me the control arm labor and diagnosis fee like a reputable shop would if they messed up the diagnosis like this.

Hi Adam, The team here at Motorized Solutions worked several days on your vehicle and communicated with you several time while moving through the process; we are surprised to read your review. Upon your initial visit your vehicle had multiple noises that needed diagnosing for the $200.00. The two most pronounced noises were coming from the struts, which like you mention were under warranty with another shop and the upper control arm bushings. We recommended replacing the bushing because of the pronounced noise and how it could wear your tires unevenly if not taken care of. When you returned after the bushing repair, we went on multiple test drives without you and with you. It was found that our technicians were not driving your vehicle aggressively enough from the stopped position to create the exact noise that you were hearing. We do apologize for not going on a test drive with you when you very first dropped off, but timing was not right as you know. As a business we strive to take care of our customers and their vehicles the first time and we are sorry we were not able to do that for you. Motorized Solutions hope you are able to find a shop that will fit your needs and expectations.

- Motorized Solutions

Dear Trevor, thank you for your five-star rating! We are thrilled to hear that you had a great experience with us at Motorized Solutions. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

- Motorized Solutions

Amazing people, honest and friendly. Holly and Mike make it easy to be a customer!

Thank you for the kind words, Jennifer! We're thrilled to hear about your positive experience with Holly and Mike. Providing honest and friendly customer service is what we strive for at Motorized Solutions. Come back anytime!

- Motorized Solutions

I came in this morning, and they did an excellent job. The customer service was outstanding, and the staff was friendly. They have all the right tools and equipment to handle whatever you need. I highly recommend this place

Thank you for your kind words, Angel! We are delighted to read your positive review. Customer satisfaction is our top priority, and we are glad to hear that you had a great experience with us. We appreciate your recommendation and look forward to serving you again in the future!

- Motorized Solutions

Been going here for years and always feels like home. They are the friendliest bunch and always are able to find a solution to any mechanical issue. Mike and Holly are always super knowledgeable and helpful. Will never stop going here!

Thank you for making us feel like home here, Schmitt! We appreciate all your years of loyalty. Our team is delighted to hear that we consistently make your experience here special through our friendliness. Mike and Holly are thankful for the shoutout! We can't wait to see you again soon!

- Motorized Solutions

Thank you for giving us a perfect rating, Zoë! We're thrilled to hear that you had a great experience with us. We pride ourselves on providing exceptional service to our customers. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again soon!

- Motorized Solutions

They are amazing with great help and explanation of the repair .

Thank you for the wonderful review, Elizabeth! We are thrilled to hear that you had such a great experience with our team. It's always our goal to provide top-notch service and clear explanations. We appreciate your business and look forward to assisting you again in the future!

- Motorized Solutions

Friendly and informative. Always make me feel welcomed.

Thank you for the kind words, Mary Lou! We're thrilled to hear that you always feel welcomed here. Providing friendly and informative service is what we strive for. It's customers like you that make our job so rewarding. We look forward to serving you again soon!

- Motorized Solutions

Awesome staff! Get you in quickly :) Ive been going to them for 5-6 yrs now

Thank you for your loyalty over the years, Sandi! Our team is delighted to read your kind words. It's important that our customers have a positive experience, and we strive to make the process as efficient as possible. We appreciate your recommendation and look forward to serving you for many more years!

- Motorized Solutions